Customer Testimonials
Awesome staff. Very eager to please. Nice lobby for customers. Very responsive. Definitely will do business there again.
Took car in for oil change, headlight. And a diagnostic ck. They found Some issues, and were able to start the work right away. Got my car back the next day.
I've been waiting a bit to put this in, but Lithia has been the best to work with since I've bought vehicles from a dealership. I'm on my second one now. They traded back in the first one I bought from them a couple years ago so that I could get into my-now-truck. I walked in, told them what I wanted, and both Carlos and Justin made it a smooth transaction. Was there in half the time I've spent at other dealerships AND with better customer service. My truck has had a check engine light on ... Read More Google - Oct 26, 2026
Taj was great to work with. Traded my truck in and was out very quick with an excellent deal.
I LOVE GMC of Fairbanks! Ginger and the staff are always ready to help and get the job done efficiently and quick!!! I will ALWAYS recommend yall!!
Working with Isaac was an absolute pleasure from start to finish! He truly listened to what I was looking for, matched me with the perfect vehicle, and navigated the financing process with impressive speed and skill — all while accommodating my tight schedule. Thanks to his efforts, I walked away with a great rate and a minimal down payment, all in record timing. I couldn't be more grateful for the seamless, stress-free experience. 10/10 service — Isaac is the real deal!
Very good selling people vehicle but the service is outrageously bad. The service advisors are great and all but the wait is terrible. 2-3 months out is a joke. I should be spending so much money on a vehicle just to not have it be able to be fixed in a timely manner. Faster to drive to anchorage 6 hours away and get taken care of then here and that’s sad. Most likely will not buy another Chevy for the sole reason the service department is so bad and dealer is not accommodating
Aside from the mechanics doing a great job, the rep we had, Alex too very good care of us while we waited. She would check in with us every so often to let us know how the work was progressing. We really appreciated that much attention to good service! Thank you!
My advisor kept me informed and was very knowledgeable about my truck. She made the experience a great one!
Alec was great! Service was same day. Check in was easy and fast. Price was fair.
Taj is a great salesman and an even better person, I’ve bought 2 cars from him and both times he’s made the process easy, and really looked out for me.
Very polite and accommodating
Love the fact I got my truck back the same day due to long distance traveling to get it to the shop.
Alec was very professional and was communicative the whole time my truck was there.
Great customer service. Made purchase over long distance very comfortable.
Bryan was a very helpful salesman and made the purchase process an easy one.
Buying a car is definitely not at the top of my list of favorite things to do, but Carlos at Lithia made the entire experience so much more enjoyable than I expected!
He's not salesy, he's not pushy, and most importantly, he shoots you straight. Being in sales myself, I can smell a sales pitch from a mile away, and Carlos was a breath of fresh air. He's down to earth, genuine, and just easy to work with, which I really appreciated.
If you're in the market for a new vehicle, I highly recommend reaching out ... Read More Google - Oct 12, 2026
Very professional and admirable.
Got me in and out on a walk in for an oil change. Alex was very helpful.
The woman I was scheduled to work with was very kind, held small talk (which is always appreciated when you’re new to a dealership) and had just a genuine, down to earth personality! Very informative and helpful!
Service rep Alec is terrific to deal with. Made the experience great!
Oil change takes too long and hard to get in. Even with an appointment it takes 3 hours. Probably won’t purchase lifetime oil changes on my next vehicle.
Always eager to help! Respectful. Means a lot. I’m happy to do business there
Isaac was awesome! He was patient and knowledgeable about the vehicles we had questions about. He made the process smooth and enjoyable
Great sales and service department.
Service representative total ricked the experience at GMC
Alex was amazing and so sweet! Will always be a customer here!
Always a good experience
Alec with the service debt always gives me great service won’t be going anywhere else.
Professional
Took my truck in for some major repairs and Alec went above and beyond to assist me and answer any questions throughout the process. I really appreciated his communication during the whole ordeal.
They ripped me off I bought a 2020 f150 as soon as I got it the check engine light came back on I took it back the just for them to tell me I needed to pay more money to fix a truck I just bought to this day as I backup the truck makes a loud rubbing noise and a rattling noise near the engine
This is your guy! If you’re buying a vehicle and you want someone you can actually trust, skip the runaround and go find Carlos at Fairbanks Chevrolet GMC of Fairbanks. Tell him what you need, let him do his thing, and you’ll understand why I’m giving this guy a 5-star, hardcore recommendation.
Watch out the maintenance cost of these vehicles is going up like crazy. My dad takes his truck in to get the winterization tidied up. He wants it to be how the dealership would do it. While it’s in there they recommend some services, fuel flush, 3box (differentials and transfer case fluid exchange), alignment, oil change. His fault is trusting the dealer to recommend only services that he needs. He didn’t have any drivability concerns, no irregular tire wear. I’ll bet the oil life monitor still said it was good. But it’s not about the little ... Read More Google - Aug 26, 2026
Great service. We needed a new car, Mr. Hairston listened to our needs and helped us find the perfect vehicle to meet our needs. Tha staff was very friendly and service oriented.
Very professional and knowledgeable about my interest in purchasing the 2500 Chevy Trail Boss. I am very happy with my purchase
No pressure environment. It was great working with Mason. Would recommend this dealership to anyone looking for a new car
The salesman was extremely helpful without being pushy and we really appreciated that! He found answers to all of our questions.
Calls me 3 days after the initial scheduling to reschedule me for a day the dealership happens to be closed. Terrible and frustrating customer service.
I live 4hrs away & tried calling at least 10x to see if they had a part, so I'd know whether to plan a trip that way.
No one ever answered - their phone system asked me if I'd like call back - I said no. It asked if I wanted someone to text me, I said no.
They not only texted me, but called me as well.
Newsflash: If you dont answer your phone - being as you're statipnary - dont expect that I'm going to be waiting on you... I don't jump through ... Read More Google - Jun 30, 2026
Only referencing the express services here. When express is a couple of hours wait time it's not so express.
Great folks who do a great job! I appreciate all you do and your helpfulness
Bought a used vehicle in November, since then it's had multiple system failures and now the power steering is gone. Mechanics tell me the damage was likely from before the sale and cost over half the cars total value. I gave them the chance to make it right, today they refused and I'm stuck with a lemon. Buy here at your own risk.
Carlos was wonderful to work with and everyone was so kind and welcoming. We highly recommend.
I was greeted immediately and the process was smooth and easy. I wiuld recommend them to anyone!
Bryan did a wonderful job. Listened and worked with what I wanted I. A vehicle and a good deal.
If I could give 0 I would. Stopped going to lithia a long time ago, but my husband just got his car back after it sat in their lot for a week, and gave it back to us messed up. Car keeps stalling and will throw a theft detection sensor. He’s supposed to go on a work trip to anchorage and will now have to get a rental. Don’t take your cars here for maintenance unless you want to wait for over a month and get it back with different issues.
Curtis is the best, everyone should go through him. He made a good deal, easy.
Giving this business one star is generous—it deserves far less. Do not buy a car here, and absolutely do not trust them with your vehicle for service.
The service advisors, Shawna and Ginger, are completely incompetent at their jobs. They lie, get caught in those lies, and still refuse to take accountability. On top of that, this dealership will damage your vehicle and then deny responsibility. The service manager, Rick Lindsey, is an embarrassment to leadership—unprofessional, dismissive, and gives the impression of being under the influence while on the job.
On 01/01/2026, I brought in my 6-month-old vehicle for ... Read More Google - Apr 23, 2026
I had absolutely no issues buying my 2024 GMC Yukon Denali XL however when it came time for them to fix it (warranty work) they have refused to even get it in for a appointment to get the process of fixing it started until May. This is a brand new vehicle with 7000 miles that is sitting in my driveway and has been for 2 months. So maybe keep this in mind before purchasing a new vehicle. They have no problem selling it to you but clearly don't have the staff to fix it when it breaks down.
Fairbanks Chevy has terrific service and helpful staff. They communicate well and make sure your wait is pleasant
We just bought a truck from Issac H. He helped us buy a truck from a 1000 miles away, and helped us with transporting the truck to our location and with the purchase of acessories and setting up installation. We had many "silly questions" but Issac helped us all the way, and answered each and every one. We will definitely be coming back in the future. Thank you Issac H!
Warning, Got a F-150 xlt truck, and after doing research we found out we are being highly overcharged for the truck we bought, guess ya live and learn, but if you get a vehicle from them check bluebook value yourself before signing any papers, at that time we were desperate to get a vehicle and so we got snookered, we paid $10,000 over bluebook, and a year later we get a recall on this model, so now we get to add more to this overcharged truck
Customer service is horrendous. I have called probably 20 times regarding the Service contract on my truck and every time someone says they’ll get back to me and never does.
Bought a 2025 Traverse z71 and 2025 2500HD Silverado Alaskan edition. About a month ago, the Traverse overheated halfway from Delta to Fairbanks. Called onstar to pick up the car. Would take 3 hours for a tow truck to pick up the car in sub zero temperatures! Luckily, we had a friend that ame to pick us up. We had no heat for 45 minutes with a 2.5 year old in the car. To top everything off, the tow truck did not get to the car until 5 and a half hours later!! Imagine if we didnt have someone to call, my youngest could have froze ... Read More Google - Jan 14, 2026
Carlos created a friendly and comfortable purchase experience. He was attentive and found exactly what I was looking for in a timely manner. The team in the back did great as well with getting the deal done and approved same day. Very happy with the experience and new truck!
He was amazing and made the process of trading in a new truck flawless and not stressful. When I first came in I was a bit stressed and tired and wee bit cranky. And he got me smiling and calmed very quickly with his great customer service! He listened and ge cared. I really appreciate it!
Carlos was such a pleasure to work with. He explained things well and was eager to answer any questions during the purchase of our vehicle. He made the process easy and quick. Carlos will be our go to salesman if we have any other purchases in the future and my husband and I will highly recommend him to anyone that asks!
This review is for Shana at Lithia Chevrolet GMC of Fairbanks for her exemplary customer service, knowledge and character. It was a pleasure to work with her and I would send anyone her way!
My most recent experience was positive. The service advisors and technicians were very helpful and provided feedback throughout the experience.
This time around I was impressed with the service I received from my advisor Steven Coyne and the work got done in a timely manger. The work being performed was under a mechanical breakdown claim as well as my lifetime oil contract and I had no billing issues or any issues with the work done. Thanks Chevrolet LITHIA.
Very clean and well displayed. Its was easy to look at all the vehicles and compare them. To find what we wanted.
Friendly, fast, informative. Very busy and they keep it going and give you updates. Love coming here for service.
I had a wonderful time talking and dealing with the people over at the car company and hopefully to be getting another car from them very soon
Carlos is my car guy! Who waits for weeks until he is back in the office?! THIS GAL! He’s kind,SUPER funny, entertaining and PROFESSIONAL! Carlos doesn’t just sell you your vehicle, he sells an experience! HIGHLY recommend him for all your vehicle needs!
Great dealership and willing to work with you. Huge selection of trucks and Isaac, the salesman I worked with, made the buying process effortless.
Buying a car was an amazing experience today. They worked with us and got us into the exact car our family needed.
I went into Fairbanks Chevy dealership after an engine light appeared on the dash. There were no available park spaces in the dealership so I had to park in one of the isles. The service women appeared tired and unfriendly and never smiled. She was reluctant to analyze my onboard truck computer until I asked to speak with the service manager. When she did, she left out the code explanation and said she would not provide the code explanation which I quickly obtained off goggles search. The dealership stated that it would cost $300 to analyze/diagnose the truck problem on ... Read More DealerRater - Sep 28, 2025
We have bought several cars from this location however I do not think we will be returning. Recently we waited almost an hour just to drop our car off for service. An appointment we had to schedule more then a month in advance. We also purchased lifetime oil changes for our most recent vehicles but forget using that because the inconvenience of waiting hours and hours for an oil change is not worth any savings you might get. They also do not check people in in order as we watched several people leave that got here after us.
Horrible customer service and everyone was rude that I talked there in service department. Drove my chevy 3500 up to fairbanks from montana. Truck went into limp mode for def system. Couldn't even get them to look at my truck and they were booked out until November. Would think they would make some sort of exception. Ended up taking my truck to Northside Performance Automotive where they got me right in and fixed my truck and saved my trip. Just thought I would give a heads up to anyone else in my situation and how they deal with a long ... Read More Google - Sep 22, 2025
I brought my brand new truck in for electrical issues with the infotainment system for the second time and it still is malfunctioning. I contacted the service advisor and the sales rep two days ago and still haven't gotten a response. I would not recommend anyone buy a new GM vehicle because they have issues that the dealer cannot fix.
Worst sales practices I have ever seen. Constantly pushing you toward vehicles you don’t want at ridiculous prices, deliberately wasting your time to create a sunk cost problem, belittling information you already know, and using every method possible to trap you.
Want to see a specific car on the lot? Good luck. They’ll want to sit down with you for 45 minutes first then take another half hour to bring it up. When it arrived it’ll be priced above MSRP and almost certainly isn’t what you wanted.
Take the flight to anchorage and buy from there. You’... Read More Google - Sep 14, 2025
